Frequently asked questions (FAQs)
Leigh Place is a not-for-profit organisation, committed to offering everyone’s right to affordable aged care support and accomodation whilst encouraging the highest level of independence for each resident. We know there are a lot of questions when it comes to life at Leigh Place. Here are some of the most frequently asked questions which we receive from our potential residents.
We’ve specifically designed our accomodation to have the look and feel of a friendly, residential street. That’s because we want our residents to feel as much as possible that they are “at home”, not “in a home”. Our unique community is so special because our residents know that we look after them with genuine care and concern for their continued wellbeing and overall quality of life.
Residents and their families can be reassured that each Leigh Place staff member has been chosen not only because they have the skills to look after those in the later stages of life, but because they use their skills sensitively and with the utmost respect and concern for those in our care.
What will be some features of my home?
Each room has been designed to maximise natural light included with a private ensuite bathroom, kitchenette, separate living area, air conditioning, private terrace or balcony, quality floor coverings, fittings and furnishings and 24-hour staff coverage.
Will I be able to make changes?
It is important that you feel at home at Leigh Place. You will be more than welcome to discuss any changes you would like to make to your home with the Lifestyle Team. You are free to bring your own small furniture and personal items, such as artworks, ornaments and photographs.
What happens if there is an emergency?
Leigh Place staff are always on site and on call 24 hours a day. Should an emergency occur, our Vital Call Emergency Call system means help will arrive as quickly as possible.
The safety of our residents is our prime concern, so each unit has a security alert wall button installed and all residents are issued with a mobile alert pendant for additional security and peace of mind.
What communal and recreational facilities will be available?
A variety of supervised activities are constantly on offer, which are designed to help residents remain as physically and mentally active as possible.
All members of our community are welcome to participate whenever they wish to. There is a wide range of activities available such as technology courses, arts and craft, current affairs, café day, movies, pamper group and bingo.
Can I bring my pet?
Requests for pets to live at Leigh Place are assessed on a case by case basis. Pet Therapy is also a part of life at Leigh Place. Residents are welcome to enjoy visits from well-behaved pets accompanied by family members or friends.
Is Leigh Place suitable for couples?
Couples are very welcome to apply to join us at Leigh Place. We have a number of married couples living at Leigh Place, including in two-bedroom apartments, double rooms and our large single rooms, which are spacious enough to comfortably accommodate two people.
What are the meals like?
Our residents benefit from the high quality, nutritious main meals carefully prepared by qualified dieticians who create varied and nutritional menus. A big emphasis is placed on using seasonal fruits and vegetables. The NSW Food Authority regularly audits meals to ensure compliance with health and safety standards.
Will residents have a say in Leigh Place affairs?
Leigh Place has a dedicated Residents Committee, which consists of the lifestyle team and resident ambassadors who hold meetings with the residents on a regular basis. The Residents Committee works with Leigh Place management to improve and maintain the community spirit. Should you ever have any issues or queries, our door is always open for you to come and speak with us directly.
How else can I can provide feedback?
A suggestion box is located in the dining room in each house and there is also one in the community room and reception. Please feel free to give us your feedback to let us know when we’re getting it right and if there’s anything we need to improve. These are also available in languages such as Mandarin, Thai, Greek and Italian.
Every application to live at Leigh Place is carefully considered to ensure fairness and priority for those with the greatest need. There are two levels of eligibility assessment for aged care accommodation at Leigh Place. The first assessment is made in your home and is conducted by the Aged Care Assessment Team (ACAT), using Commonwealth Guidelines.
Following this assessment, Leigh Place conducts a second assessment where we discuss your eligibility with you. We give preference to those who are local residents and who have the greatest need; many of our apartments are allocated to people with limited financial resources.
We will work closely with you and your family to prepare for residency and to ensure that the transition to living at Leigh Place is as smooth and stress free as possible.
For further information and contact numbers:
Our Free resources guide of the following organisations may be useful to help you with further information related to your specific circumstances.